Ubicloud - Ubicloud Cache has degraded performance – Incident details

Ubicloud Cache has degraded performance

Resolved
Degraded performance
Started over 1 year agoLasted 3 hours

Affected

Ubicloud Cache

Degraded performance from 12:59 PM to 4:00 PM

Updates
  • Resolved
    UTC
    Resolved

    Due to intermittent failures on some Cloudflare R2 buckets used for saving cached files, a few users experienced occasional timeouts. Operations appear to be back to normal now.

  • Investigating
    UTC
    Investigating

    We’re currently investigating an issue affecting the performance of Ubicloud Cache. You may experience slower cache downloads or occasional timeouts due to degraded performance in the underlying infrastructure. You can email support@ubicloud.com if you encounter any issues. We’ll keep you updated as we learn more. Thanks for your patience!